Employee Development

In these difficult economic times, it was agreed that companies should continue to invest in the development of their staff to derive maximum benefit from the results and to ensure long term success.”During these rough times in the economy and our industry it is important to focus on education,” said Jules Sieburgh, CHTP, president of Hospitality Financial and Technology Professional (HFTP) and consultant with O’Neal Consultants. “Regional conferences like this offer a wealth of knowledge and networking as attendees share their challenges and insight with each other.”¹

Furthermore, it is recognized that ongoing training of team management to the employees is one of the key indicators to provide quality service in the provision of services to customers in Tourism, Hospitality and Restaurant industries. « The key to controlling the assets in the hotel industry is the setting of standards, measuring against those, and then taking corrective actions. (…) Once the standard is set in many cases it is simply the comparison to an actual result and evaluating the variance to formulate management decisions (Timothy L. G. Locker PhD. et al., p.131)»² .

The Tourism Association of South-East of Haiti (ATSEH) has well understood that service provides customer oriented concept revolved around the recognition of Extended Marketing-Mix Model (also known as the 7Ps) for the association has kept its promise and has already to its credit organizing a training workshop in service and hospitality for its members. (…) More than 15 hotels in the region took part. They were represented by their owners and senior management (…). “With the assistance of the Market Chain Enhancement Project 2009-2011 (MarChE’s) of USAID (United States Agency International Development), the Tourist Association of South-East of Haiti held, for hoteliers and restaurateurs of the region, a training workshop for service and hospitality. This meeting that took place over four days from May 26 to 29, 2009 inclusive at the Hotel Cap Lamandou of Jacmel City revolved around the ideas, means and methods to provide high quality services.”³

It is essential that workshops and seminars on the concept of the “Circle of Total Quality in Organizations”, developed by Professor Joseph Kélada of École des HEC Montréal, are used in tourism enterprises. By adopting this approach to the provision of quality services in the tourism sector⁴. These workshops and seminars would be organized in the very short term by the Ministry Haitian of Tourism in partnership with faculties or Schools management universities here and abroad and the Tourism Association of Haiti-l’Association Touristique d’Haïti(ATH) and its regional chapters, representatives to the Technical Cooperation Service of the World Tourism Organization (UNWTO) in Haiti, The Federation of Chambers of Commerce and Industry of Haiti, the Haitian Federation of Small and Medium Enterprises, the various professional associations, etc., for business leaders, entrepreneurs who want to acquire « un savoir-faire beaucoup plus avancé de façon à rendre la gestion de leur entreprise beaucoup plus sophistiquée, un facteur essentiel dans le cadre de la compétitivité des entreprises et de l’économie nationale »⁵ and especially to upgrade within the regional economic market in the Caribbean (Caribbean Single Market Economic) which took effect the first day of January 2009, and thereafter to make better managerial decision making in the sectors of Hospitality and Tourism.

The participation in the seminars and workshops will allow owners, business leaders and managers of hotel to acquire new managerial methods and practices (e-commerce management, e-marketing, human resources management, etc.) and make better managerial decisions in the areas of economic activity in the hospitality and tourism.